Responsible Gambling Policy

We take responsible gambling seriously and are committed to helping players keep control of their play. We want you to enjoy our services safely, so we provide clear tools, practical limits and straightforward guidance to support controlled play. If you ever feel your gambling is becoming a problem, we encourage you to use the controls below and seek independent help.

Player protection principles

We aim to promote safe play by offering easy-to-use account controls, clear information on setting limits and prompt intervention where behaviour looks risky. Our approach is centred on prevention, transparency and making help available without judgement.

Activity-control tools

You can manage how you use your account with several built-in tools. These are available in your account settings or via our support team and include deposit limits, loss limits, session reminders and both temporary and longer-term exclusions.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Lowering a limit takes effect immediately. Increasing a limit usually includes a cooling-off period so you can reconsider before higher limits apply.

Loss limits

Loss limits let you cap net losses over a chosen period. These limits help prevent chasing losses and are applied at account level. You can change or remove loss limits from your account, but increases may be subject to a waiting period.

Time limits and session reminders

Use session reminders and time limits to manage how long you play. You can set a maximum session length and receive a prompt when your time is up. Short account breaks are an effective way to step back and reassess your activity.

Self-exclusion

If you need a longer break, self-exclusion closes access to your account for a fixed period and blocks future logins. If you require help to self-exclude, contact support through your account. Self-exclusion can be followed by a cooling-off and reactivation process to help you return only when you are ready.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more than intended, neglecting work or family, borrowing to gamble, cancelling other commitments or lying about activity. Noticing these signs early gives you a better chance to act and use the tools above.

Tips for maintaining control

Decide a budget before you play and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when upset or stressed and never use credit to fund play. Share concerns with someone you trust and consider voluntary account limits if you find it hard to stop.

Professional help and support organisations

If you need specialist support, contact recognised services such as GamCare and BeGambleAware. GamCare provides advice and a helpline at 0808 8020 133. You can also speak to your GP or local support services for confidential guidance and referral to treatment if needed.