Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect information when you register an account, make transactions or use our site. We take your privacy seriously and aim to be clear about the personal, technical and transactional data we hold, how we use it, and the choices available to you. This page describes common data practices for our UK-facing service and how you can manage your information.

Types of data we collect

Personal data

When you create an account we collect personal information such as your name, date of birth, email address, phone number and postal address. We also keep identity documents and verification details where needed to confirm age and identity. Account credentials and security settings are stored to protect access.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers and cookies. We may also record device settings, crash reports and performance data to maintain and improve the site. This data helps with fraud detection and keeps the service running smoothly.

Transactional data

Transactional records include deposits, withdrawals, game activity, bet history and payment method details. We store payment identifiers, currency, transaction timestamps and basic ledger records to process payments, handle disputes and produce statements for your account.

Use of information

We use your data to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud and comply with legal obligations. Personal and transactional data also support customer service, dispute resolution and problem investigation. Technical data is used to improve site performance and to present relevant content and notifications.

Data protection practices

We protect data through access controls, encryption in transit, secure storage and regular security reviews. Access to personal information is limited to authorised staff and service providers who need it to perform their duties. We monitor accounts for suspicious activity and apply industry-standard safeguards to reduce the risk of unauthorised access.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable secure login, measure site performance and deliver relevant content. Some cookies are essential for account operation while others support analytics and personalised experiences. You can manage cookie settings in your browser or via our cookie controls where provided.

User rights

You have the right to request access to the personal information we hold about you, ask for corrections, object to certain processing and request restriction of processing. Where applicable, you may also request data portability. We will respond to legitimate requests in line with applicable privacy standards.

Access, correction and deletion of data

To access, correct or delete your information contact our support team via the account area. We may require authentication before making changes and some records must be retained for legal or accounting reasons. Deletion requests that conflict with retention obligations will be handled with an explanation of the limitation.

Information sharing and third parties

We share data with trusted third parties such as payment processors, identity-check providers, analytics vendors and customer support partners where necessary to provide the service. We require these providers to protect your data and limit use to our instructions. We do not sell personal information to third parties for marketing purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices. Significant updates will be communicated via the site or your account notifications. Continued use of the service after changes implies acceptance of the revised policy, so please check this page periodically for updates.